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Deposits & Balance Payments
In-store purchases at Monarch Watches Ltd require full payment at the time of purchase before any products can be shipped to the customer. Customers who wish to order in-stock products via Monarch Watches Ltd website and desire to place a deposit must contact Monarch Watches Ltd sales staff directly.
In the instance where Monarch Watches Ltd orders a product on the customer’s behalf, the customer must pay a small deposit initially. Once the product arrives at Monarch Watches Ltd and a staff member has ensured it is operational and up to standard, the customer will receive an email directing them to pay the balance through their online account with Monarch Watches Ltd.
Monarch Watches Ltd accepts the following methods of payment:
All card payments are processed via Sage Pay and the Barclays Merchant account. Although Monarch Watches Ltd servers are secure and PCI compliant, the customer’s card details are not stored on these servers; these are processed through Sage Pay’s specialist payment servers.
There are no additional charges when paying by debit card. All debit card transactions must be 3d secure (i.e. secured by MasterCard/Visa). If the product purchased is to be shipped to the customer, rather than in-store pick-up, the delivery address MUST MATCH the billing address of the customer’s debit card.
There is a 2% additional fee for all credit card transactions. Monarch Watches Ltd gives the customer an option when paying via credit card, the transaction can be refunded with the additional fee included once the customer agrees the product is to their standards. At this time, the customer pays for the transaction the second time using an alternate method of payment and when this said payment has been cleared, Monarch Watches Ltd will then refund the customer’s initial credit card charge, including the additional fee. If the product purchased is to be shipped to the customer, rather than in-store pick-up, the delivery address MUST MATCH the billing address of the customer’s credit card.
Bank Transfer / Wire
Monarch Watches Ltd accept money wired into their GBP or EUR accounts. Transactions completed within the UK are typically instantaneous. International transactions typically take 1-3 days to complete. Money wire transactions are completed via Monarch Watches Ltd website. The customer is to include their order number for reference.
Customers may make purchases with cash in-store or at any Barclay’s branch. All amounts over £10,000 must be supported by two forms of ID and an explanation of where the funds initiated.
Cheques may be paid into Monarch Watches Ltd account via Barclays or in-store. The funds must clear before Monarch Watches Ltd releases the customer’s product. This can take up to 10 days.